Network Support Specialist
Ritter CommunicationsJonesboro, Arkansas, United States • Little Rock, Arkansas, United States
Posted November 18, 2025
Full Time
About the Company
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services.
Job Description
Ritter Communications is seeking an experienced Network Support Specialist to join our team. The successful candidate will provide operational support to Ritter's Enterprise customers, provisioning services, managing orders, and troubleshooting issues.
Requirements
- Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
- Interdepartmental coordination of complex order assignment and fulfillment;
- Responsible for fulfilling orders requiring new assignment, facility changes and completions;
- Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
- Manages directory number portability requests;
- Troubleshoot and test customer service delivery;
- Activates voice, video and data services across copper, fiber and Ethernet platforms;
- Troubleshoots virtualization services;
- Participates in a team environment; providing valuable input and suggestions;
- Interacts with Engineering, Field Operations, NOC, and end-customers;
- Performs all other related duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Cancer insurance
- Accident insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) with company match
- Flexible spending accounts
- Free gym membership
- Company discounts
- Tuition reimbursement
- Paid training
- Paid leave