Operation Supervisor
RMA Group Company LimitedCambodia
Posted December 11, 2025
Full Time
About the Company
RMA Group Company Limited is a global solutions provider with a robust presence in 16 countries, delivering integrated services across automotive, industrial equipment, engineering, financial leasing, and hospitality sectors. Leveraging nearly four decades of experience, the company specializes in automotive distribution, sales and service, manufacturing and modifications, as well as fleet solutions, while also supplying agricultural and industrial power equipment, electrical and mechanical services, and facilities management. RMA distinguishes itself through a commitment to innovation, integrity, and endurance, offering customized mobility and financial solutions that empower customers to scale their businesses and adopt sustainable, renewable‑energy practices. In addition, the firm brings international food brands and diverse dining experiences to life through its restaurant franchise portfolio, underscoring its dedication to enhancing communities and creating a holistic ecosystem of products and services.
Job Description
Operational Supervision, Team Leadership & Development, Customer Service Excellence, Performance Monitoring & Reporting, Compliance & Safety
Requirements
- Supervise daily operations across multiple service workshops
- Monitor workshop productivity, service turnaround time, and job card accuracy
- Coordinate parts availability and logistics
- Implement and ensure compliance with standard operating procedures
- Manage and support workshop supervisors and service advisors
- Conduct performance reviews, training sessions, and coaching
- Resolve escalated customer issues and complaints
- Monitor customer satisfaction levels and implement improvements
- Track and report KPis such as workshop efficiency, productivity, revenue per job card, and customer satisfaction scores
- Analyze performance trends and implement corrective actions
- Ensure workshops comply with health, safety, environmental, and legal standards