Customer Success Manager [US]

Customer Success Manager responsible for negotiations with enterprise customers to drive retention, renewals, and account growth, while building trusted, long-term client relationships and maximizing customer value.

Requirements

• Proven experience in Customer Success and Account Management areas within a fast-paced B2B SaaS environment
• Experience with enterprise customers across highly regulated sectors (e.g., government, public sector, defense)
• Deep understanding of CS metrics and indicators (NPS, Health Score, Churn, SLA, LTV)
• Solid experience in customer retention and nurturing relationships with enterprise-level stakeholders
• Experience with customer training, QBRs, and product presentations
• Be passionate about technology demonstrated by your in-depth technical knowledge
• Being capable of handling in-depth technical discussions regarding software requirements, solution architecture, and deployment sizing & models
• English fluency

Benefits

• Fully Remote & Flexible Working Hours
• Flexible Paid Time Off, Holidays and Vacation
• Company Laptop
• Remote Benefit
• iTalki, Courses and Books
• Stock Options
• Multicultural Environment
• Vibrant Company Culture