Commercial HVAC Service Supervisor

The Commercial HVAC Service Supervisor is responsible for providing leadership and operational support within their assigned territory, overseeing technical issues and labor needs, and ensuring timely resolution of customer concerns and high standards of service delivery.

Requirements

• Provide leadership and support at the field level in assigned territory.
• Supervise Outreach staff, including performance, disciplinary procedures, and compliance.
• Provide regular reporting on performance and issues.
• Train existing Technicians on changing processes, procedures, and technologies.
• Support new employees through training and future development.
• Manage technical issues and labor needs of the area.
• Address customer concerns and complaints.
• Timeliness of data collection and quality checks.
• Work with local sales staff on new and existing customer opportunities.
• Successfully executing projects and keeping jobs within budget and on time.
• Communicate timely with management and the sales team on any issues concerning department staff or operation.
• Work with CSR on scheduling and call assignments.
• Ordering and scheduling the delivery of all equipment needed for the project.
• Maintain proper stock in the assigned territory.
• Maintain the fleet in the assigned territory.
• Inspect all assigned vehicles and equipment for cleanliness and general maintenance.
• Participate in the interviewing and selection process as needed for new hires.
• Submit reports on all incidents, accidents, work-related injuries, and exposures in a timely manner.

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Life Insurance
• Disability Insurance