Junior Client Success Manager
Root PlatformCape Town, Western Cape, South Africa
Posted January 15, 2026
Full Time
About the Company
Root is the leading low-code end-to-end insurance platform powering universally programmable insurance products, any digital sales channel, digital insurance operations, and the ecosystem around this. Root is SOC2 certified (ISAE3000) and supports clients in Africa and the UK. Root’s platform is fully configurable and modular, with 500+ open insurance APIs designed for omni-channel and affinity partner distribution, policy admin, and claims at scale. Large brands, retailers, insurance providers and captives use Root to build and launch any insurance product at record speed, digitise policy administration and claims. By packaging the “hard things” in insurance behind a comprehensive suite of easy-to-use APIs, Root solves the infrastructure so that our clients can focus on their customer.
Job Description
As a Junior Client Success Manager, you will support the ongoing success and satisfaction of clients by managing and nurturing long-term relationships, driving product adoption, and contributing to client outcomes through the Root Platform.
Requirements
- Act as the primary point of contact for a portfolio of enterprise clients.
- Build and maintain strong, long-lasting client relationships.
- Understand clients' business goals and objectives and align them with our platform capabilities.
- Drive adoption and usage of the platform by understanding client needs and providing feedback internally.
- Serve as the voice of the client internally, providing feedback to product management and development teams.
- Facilitate the renewal process, working to retain and expand client accounts.
- Track and analyse client success metrics, such as CSAT, and churn rates.
Benefits
- Competitive salary
- Opportunity to work with a global team
- Collaborative and friendly work environment
