Service Advisor

Milford Chrysler, Jeep, Dodge, Ram are looking for a highly motivated, driven individual who can be a personable Service Consultant to act as the liaison between our clients and our service technicians in a high functioning growing store.

Requirements

• Greeting Clients
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to clients.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing clients with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule when needed in conjunction with Service Manager
• Calling clients to advise them about service changes or car pick-up times.
• Maintaining positive client relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to clients and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.