Senior Technical Account Manager
RossumUnited States
Posted August 12, 2025
Full Time
About the Company
Rossum is a leading provider of intelligent document processing solutions, offering a transactional document automation platform powered by AI. The company's proprietary Transactional Large Language Model, Rossum Aurora, delivers unparalleled accuracy and efficiency, seamlessly integrating human expertise with technology to transform business workflows. With customizable integrations for major enterprise systems and certifications like ISO 27001 and HIPAA compliance, Rossum aims to empower single individuals to process one million transactions annually, driving digital transformation and strategic insights.
Job Description
Rossum is seeking a Senior Technical Account Manager to join their Customer Experience team. This role involves technical expertise, client relationship building, and optimizing solutions to help enterprise customers scale with Rossum’s AI-first platform. The ideal candidate will thrive on solving complex problems and building lasting customer relationships.
Requirements
- 5+ years in customer-facing technical roles, ideally in B2B SaaS
- Strong track record in solving technical challenges and driving customer success
- Experience in Business Process Mapping and Technical Requirements Gathering
- Hands-on skills with APIs, JSON, web applications, and system integrations
- Excellent communication and enterprise stakeholder management skills
- Adaptable, quick to learn, and highly collaborative
Benefits
- 20 days of vacation
- 5 sick/personal days
- Medical, dental, and vision coverage
- 401(k) with 100% employer match
- Flexible working hours
- High-end tech
- Employee Stock Option Plan
