General Manager

We're looking for an energetic and hands-on leader to take full ownership of one of our Central London sites as General Manager. You'll be responsible for operations, service, occupancy and retention, and for leading a small team to deliver an exceptional member experience every day.

Requirements

• Lead your site team (1–3 people), building a motivated, high-performing culture.
• Deliver an outstanding service experience that keeps members happy and proud to belong.
• Maintain exceptional operational and compliance standards - your site will always be “showroom ready.”
• Own and solve building and facilities issues - from HVAC, to wifi to lifts, buildings throw up challenges: you’re responsible for keeping it all running smoothly
• Work closely with the Commercial team to drive occupancy, retention and churn outcomes.
• Manage the site P&L, ensuring spend and performance are in line with targets.
• Build strong relationships with members, partners and local networks - you’re the face of RWE.
• Spot and solve problems fast - from facilities to process improvements you’re always looking to make things better.

Benefits

• Salary: £45,000 + (depending on experience)
• 31 days including bank holidays
• Extra day for every year at Runway East
• Birthday off
• Extra time off over the Christmas break
• Private health & dental
• Gym discounts
• Mental health support
• Bike2Work scheme
• £150 personal growth budget
• Learning resources
• Regular lunch & learns
• Two workdays per year for charitable activities
• Team outings
• Epic annual trips