Director-Managed Services

This role will own the strategy, execution and commercial development to drive Cappitech’s Regulatory Operations Managed Services capabilities. The Director role is a strategic position that will need to collaborate with multiple stakeholders including sales, business development, product, etc.

Requirements

• Set strategic direction for the commercial reg ops offering
• Hire and develop of team as a ring fenced pod or cross client
• Develop internal runbooks, policies, training documentation, artifacts to support training and management of the team
• Create KPI’s on clients engagement and success factors for senior stakeholders.
• Develop and implement a tracking system to monitor the scope of support activities.
• Establish and manage an approval and prioritization process for new and non-standard reporting requests.
• Define, implement, and align RACI matrices and Service Level Agreements (SLAs) with key internal teams.
• Drive automation and standardization solutions based on business needs and demand.
• Prioritize and track reporting enhancements in collaboration with internal and external stakeholders.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.