We are seeking a Floor Manager to oversee the overall operations of our restaurant in the absence of the General Manager and Assistant General Manager. The successful candidate will be responsible for leading the team, ensuring excellent customer service, and maintaining high standards of quality and presentation.
Requirements
- Facilitate coaching, counseling opportunities and disciplinary discussions to employees
- Interview, assess and select employees for employment with AGM/GM
- Direct daily work activities of all scheduled staff
- Monitor, manage and report discrepancies with registers between shifts
- Responsible for overall grooming service staff
- Assist with training of all new hired and existing staff
- Support staff with any tasks, resolve operational and employee issues
- Represent all products and present them to our customers
- Monitor and make sure quality of food and beverages is at its highest
- Personally handle the service in the dining room and oversee the service staff and flow of entire restaurant
- Assist with inventories if requested by GM and AGM
- Responsible for freshness and look of the florals of the entire dining room and overall decoration and esthetics of outdoor area and the dining room
- Direct daily work activities of all scheduled staff - floor plans, section assignment, side work, etc
- Continually review performance and attendance of all staff - address shortcomings and recognize success
- Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management
- Support and work closely with the rest of the management team so as team you uphold the service and hospitality standards in the restaurant
- Understand, follow and direct others in current safety procedures
- Monitor and ensure the accuracy of menus, wine list, beer and house cocktail lists and POS postings
- Find a way to actively respond to all company/operation emails whenever possible and always in professional manner
- Participate and monitor Avero reports regarding the daily performance of the restaurant
- Follow up on all needed repairs immediately by informing GM and AGM or directly calling appropriate maintenance persons
- Attend all necessary meetings scheduled by General Manager, Director of Operations, or ownership
- Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc
- Monitor and manage registers between shifts
- Enforce federal, state, and local laws including health & labor
Benefits
- Comprehensive benefits package
- 401(k) plan with company match
- Flexible scheduling
- Paid time off
- Paid holidays
- Opportunities for professional growth and development
- Discounts on food and beverages
