Senior Service Delivery Engineer – Online Customer Performance

We are seeking a Senior Service Delivery Engineer to join our global Online Customer Performance team, where innovation knows no borders. This team leads with impact—delivering exceptional shop-to-book performance for online travel agencies (OTA) by optimizing airfare shopping capabilities and enabling cost-efficient, high-conversion solutions.

Requirements

• Minimum 5 years of experience in service delivery, technical account management or product operations within travel technology or a related field.
• Demonstrated expertise in airfare shopping platforms, OTA workflows and performance optimization.
• Strong analytical and diagnostic skills, with the ability to interpret large data sets and drive actionable insights.
• Proven ability to manage complex stakeholder relationships across technical and business teams.
• Bachelor’s degree in computer science, information systems, engineering or a related field preferred.

Benefits

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities