Senior Customer Success Manager - Hospitality
SafetyCultureManchester, England, United Kingdom
Posted August 5, 2025
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
SafetyCulture is a rapidly growing technology company transforming workplaces globally. They're seeking a Senior Customer Success Manager focused on the hospitality industry to drive success for key accounts, acting as a trusted advisor and maximizing customer value. This hybrid role in Manchester offers equity, flexible work arrangements, training, and a vibrant company culture.
Requirements
- 10+ years of total work experience
- At least 5+ years experience working in a customer facing role
- Experience with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the hospitality industry
- Strong ability to build executive relationships and drive business value for Enterprise customers
- Experience in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills
- Ability to actively listen, understand customer pain points and take action
- Ability to thrive in a fast-paced, dynamic environment
Benefits
- Equity with high growth potential
- Competitive salary
- Flexible working arrangements
- Professional and personal training and development opportunities
- Wellbeing initiatives
- Quarterly celebrations and team events
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.