Senior Enterprise Customer Success Manager (Retail)

We're a global tech company building tools that make work better for the 3 billion people who keep the world moving. We're seeking a Senior Customer Success Manager to drive success across our highest opportunity accounts in the Retail industry.

Requirements

• 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software
• Strong ability to build executive relationships and drive business value for Enterprise customers
• Experience serving customers in the Retail industry is required.
• A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Ability to actively listen, understand customer pain points and take action
• Thrives in a fast-paced, dynamic environment

Benefits

• Equity for all full-time team members
• Opportunity to work on a groundbreaking team
• Inclusive teams and culture