The Peer Review Associate is responsible for managing manuscript submissions and transfers within Sage Track and Sage Path systems, ensuring compliance with submission criteria, accurate data transfer, and timely communication with authors and editors.
Requirements
- Review manuscripts submitted through Sage Track to ensure compliance with submission criteria.
- Invite and assign editors to appropriate journals based on author preferences or recommendations from AMEs.
- Track authors who have not submitted their manuscripts by the defined deadlines and follow up accordingly.
- Assist authors in processing papers transferred from Sage Path to destination journals.
- Perform daily checks in the transfer folder of assigned journals to process Sage Path–transferred papers.
- Verify that all submission information has transferred accurately; fill in any missing details using available resources in Sage Path (training and guides will be provided).
- Use standardized email templates to contact authors for missing information and provide guidance throughout the submission process.
- Monitor unsubmitted Sage Path manuscripts in destination titles; proactively reach out to authors to offer support and resolve queries.
- Utilize ScholarOne (across multiple journals) and Freshdesk as primary operational tools.
- Generate periodic reports from Sage Track as required.
- Troubleshoot to ensure smooth functionality of the Sage Track site.
- Manage the number of submissions assigned annually as per the yearly WAP, following successful completion of training and phased transition of responsibilities.
- Respond to email inquiries from journal editors, associate editors, authors, reviewers, and Sage staff within 24 hours (excluding weekends and holidays), using clear, concise, and professional communication.
- Coordinate with ScholarOne support staff when troubleshooting technical issues within Sage Track.
- Support journal editors and/or Sage staff with special projects and initiatives as needed.
- Adhere to the Journal Workflow Guide and established procedures.
- Meet or exceed productivity standards defined for the Editorial Assistant – Peer Review role.
- Maintain professional, courteous, and effective communication with all stakeholders.
- Escalate any tense or sensitive communication from editors/authors to your supervisor and share positive feedback or praise as well.
- Apply problem-solving skills to address and resolve journal-related issues efficiently.
Benefits
- Paid time off
- 401(k) matching
- Retirement plan
- Generous parental leave
- Tuition reimbursement
- Relocation assistance
