Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills.
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- Minimum 5 years of experience in support, engineering, or other technical roles.
- Fluent English is a must.
- Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, you can speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper-growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
- Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
- Trilingual English, Spanish and French is a big plus.
- Strong familiarity with using CRMs like Zendesk or Salesforce.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
- Flexible Working