Program Manager, Customer Experience - Broadband
Sand Cherry AssociatesUnited States
Posted October 1, 2025
Contract / Temporary
About the Company
Sand Cherry is a team of experienced management consultants and proven industry leaders, bringing real world experience allied with a wealth of knowledge to meet each of our clients’ specific needs. Our experience gives us thorough understanding of industry leaders, players, dynamics, and systems — we are ready to “hit the ground running” for your business from day one. Our skill set combines strategy, marketing, product and operations expertise to ensure we provide clients with best-in-class business strategies, developing solutions for operational issues and leading major tactical initiatives. Our work touches every facet of our client’s businesses from customer experience to business operations and beyond. Sand Cherry consultants have designed and deployed solutions for some of the top names in the broadband & cable industries. Our expertise enables us to step into your business, integrate with your team, and begin making progress on your critical initiatives. Sand Cherry consultants apply our strategic insights and experience to improve your operations. Our team utilizes data-driven, market-tested approaches that will drive results for your business. We integrate with your team and apply our experience and skill to start making an impact immediately.
Job Description
Sand Cherry Associates is seeking a Program Manager, Customer Experience - Broadband to build and implement a customer experience and operations optimization initiative for a broadband company. The role involves strategic planning, implementation, and project management, with a focus on improving customer engagement and operational efficiency. The position is remote with occasional optional travel.
Requirements
- Assess customer experience pain points using data.
- Build Customer Experience strategy.
- Structure, manage, facilitate and provide hands-on delivery of customer operations process improvement initiatives.
- Build and maintain program and project deliverables.
- Complete process maps and KPI analysis.
- Establish risk management and escalation paths.
- Facilitate and lead project meetings.
- Manage workflow and coordinates cross-functional teams.
Benefits
- Professional career growth
- Self-responsibility in the workplace
- Friendly and communicative culture