We are seeking an Events & Guest Services Manager to coordinate operations, lead a dynamic team, and help deliver mission-focused guest service that inspires and engages visitors. Join us and make a meaningful impact in a fast-paced, collaborative environment dedicated to conservation and education!
Requirements
- Bachelor's degree in event management, hospitality, guest services, marketing, or a related field (or equivalent experience)
- Minimum five years of paid experience in events and guest services including a minimum of four years in managing and leading teams
- Proven experience in event planning and execution and guest services management, preferably in a zoo, entertainment, or hospitality industry
- Strong organizational and project management skills, with the ability to handle multiple tasks simultaneously and successfully
- Budgeting and financial management experience. Experience negotiating contracts, invoices, and managing budgets successfully
Benefits
- Free parking
- Free guest passes
- Unlimited free tea/coffee every morning
- 20% discounts on food services and retail purchases
- Access to the Collabornation platform
- Professional development events, and lunch & learn opportunities
- Comprehensive benefits package for FTR staff
- Voluntary supplemental insurances
- Zoo membership
- 13 paid holidays
- Paid sick leave
- Paid vacation time
- 403(b) and SEP retirement plans
- A paid conservation day
- A paid Zoo Day to visit another AZA-accredited institution
- Paid time off to take your pet to the vet
- And much more...
