MEDICAL RECEPTIONIST

This position provides much of the clinics daily communication and reception support. The Medical Receptionist provides phone & reception support to patients and may be assigned in only one of these two work areas at a time.

Requirements

• High school diploma required.
• Post-secondary education preferred.
• Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.
• Bilingual Spanish and English (speak, read, and write) required at some locations, to be identified by individual job postings.
• Strong customer service and interpersonal skills; ability to be sensitive with persons of various social, cultural, economic and educational backgrounds; previous customer service training preferred.
• Demonstrated ability to remain calm in stressful situations.
• Strong problem solving skills and multi-tasking skills required.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Demonstrated computer/keyboard proficiency and experience with Microsoft Office applications as evaluated by skills testing.
• Ability to learn new software quickly.
• Ability to operate office equipment.
• Ability to work flexible hours.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Complies with HIPAA policies
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment and decision-making skills