Technical Support Engineer
SapiensMārupes pagasts, Latvia
Posted December 17, 2025
32400 - 45600 EUR year
Full Time
About the Company
Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries.
Job Description
As a Technical Support Engineer, you will provide solutions to customers' problems, research and identify solutions to software, hardware, and infrastructure issues, and work on infrastructure, system monitoring, and alerting improvements. You will also take part in 24/7 infrastructure monitoring shifts and help create technical documentation and manuals.
Requirements
- Programming experience in Java
- SQL knowledge
- Microsoft Azure or similar experience
- Docker knowledge
- Hands-on experience with Linux
- Experience with Ansible or other Infrastructure as Code (IAC) tools
- Ability to diagnose and troubleshoot technical issues
- Excellent written and verbal English skills
- Flexibility to work beyond working hours when required during the support shifts
- Self-sufficient personality with a customer-oriented attitude, an outside-the-box thinker, solutions-oriented with good problem-solving skills
Benefits
- Competitive monthly salary ranging from 2700 - 3800 EUR Gross
- 13th salary bonus
- Complimentary Meals and Snacks
- Health Insurance
- Engagement Events
- Training and Development
- Inclusive Work Environment