Client Services Liaison /Front Desk

The Client Services Liaison /Front Desk position is responsible for assisting the public in obtaining information about and applying for Save the Family programs, a non-profit organization providing housing and supportive services to families in need.

Requirements

• Manage telephone lines
• Monitor front office and manage visitors and appointments
• Assist the public in obtaining program information, applying for the programs, and with requests for service
• Manage reports, including client grievances
• Provide referrals to clients and the public
• Act as a liaison between the public and staff members
• Follow Save the Family policies and procedures
• Be familiar with the service population
• Prepare and submit reports in a timely and accurate manner
• Greet donors and assist in accepting donations
• Greet and direct visitors and clients
• Answer direct calls, take messages, transfer to designated party
• Maintain lobby and front desk areas
• Provide support to Managers and other staff as requested
• Assist with maintaining files, file audits, and file room
• Accept grievance forms and log into database for record keeping
• Prepare and receive mail
• Prepare coffee and supplies for the lobby and for staff
• Assist programs department with incoming referrals and data entry
• Help maintain an organized vehicle inventory tracking list
• Provide support with IT duties
• Complete and process office supply orders

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Company parties