Solutions Engineer (India)

SavvyMoney is seeking a Solutions Engineer to work closely with B2B customers in the USA and the development team based out of India, Europe, and USA. The ideal candidate will have strong project coordination skills, technical knowledge, and a hands-on approach when team members encounter issues.

Requirements

• Establish and maintain relationships with clients to ensure high levels of customer satisfaction
• Learn and understand the features of the company's products and services to effectively address client queries and needs
• Support senior team members in managing client accounts and preparing performance reports
• Address client issues and follow up on solutions in a timely manner
• Actively troubleshoot and resolve blockers, supporting team members directly when needed
• Track and manage project timelines, deliverables, and milestones
• Facilitate communication between development teams and management
• Maintain organized records of project activities and updates
• Escalate risks or delays promptly and assist in their resolution