Engagement Manager - Robotics

As a Engagement Manager - Robotics at Scale, you will be responsible for establishing customer relationships, driving revenue, hitting SLAs, and maintaining quality standards. You will work closely with customers to drive end-to-end engagements from new projects and pilots, owning the account execution, working cross-functionally to ensure Scale products and services are delivered consistently and on time.

Requirements

• 4–9 years of total work experience, with experience in consulting or in a technical program management role in industry
• Associate / Senior Consultant / Engagement Manager role at a Big 3 consulting firm
• Technical background (education or professional experience with CS, Robotics, Mechanical/Electrical Engineering, Controls, Economics, or Statistics)
• Proven track record in B2B client-facing roles and expanding client relationships
• Ability to understand APIs, robotics data pipelines, and the ML training lifecycle, and build great relationships with technical customers
• Great cross-functional experience and collaborative ability
• Excellent verbal and written communication
• Track record of structured, analytics-driven problem solving
• Diligence and organization across multiple workstreams
• Action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Experience with reading SQL and/or another database language

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits
• Learning and development stipend
• Generous PTO
• Commuter stipend (may be eligible)