Customer Care Specialist
ScaleJetLisbon, Portugal
Posted December 11, 2025
Full Time
About the Company
ScaleJet is a global talent acquisition platform dedicated to sourcing high‑performing remote professionals for e‑commerce businesses. Since 2018, the company has leveraged deep industry expertise to identify and recruit A‑players across a wide spectrum of roles that are critical to modern e‑commerce operations. By combining data‑driven talent mapping with a culturally attuned hiring process, ScaleJet enables brands to assemble high‑velocity, globally distributed teams that accelerate growth and drive long‑term success. Its distinctive edge lies in its intimate knowledge of e‑commerce talent requirements and a relentless focus on scaling businesses quickly and sustainably.
Job Description
Customer Care Specialist sought for a full-time remote position at a dynamic e-commerce business offering eco-friendly Home & Kitchen products. Proactive and empathetic professional with experience in email and chat-based customer service desired.
Requirements
- Fluent English speaker with excellent written communication skills
- Prior experience in email/chat-based customer support
- Empathetic, solution-oriented, and attentive to detail
- Comfortable with proactive outreach and community interaction
- Tech-savvy and quick to learn new systems and tools
Benefits
- Competitive and timely salary
- Supportive and friendly work environment
- Autonomy over work
- Flexible working hours