Service Advisor

The Service Advisor works proactively to ensure the daily operation of the service reception and that the customer service needs and expectations are met.

Requirements

• Develop and implement a customer contact plan
• Assign short-term work schedules to a team of subordinates
• Provide advanced product/service information
• Record and process custom/special orders
• Respond to more advanced issue escalations
• Produce, update, and provide best practice support on complex Microsoft documents
• Monitor team members' use of the CRM system
• Set clear objectives for each sales call or meeting
• Help drive customer renewals through exceptional service
• Identify instances of noncompliance with the organization's policies and procedures
• Develop own capabilities by participating in assessment and development planning activities