Service Scheduler
ScentAirCharlotte, North Carolina, United States
Posted December 2, 2025
Full Time
About the Company
ScentAir Technologies, LLC., founded in 1994, is a global leader in ambient scent marketing solutions, offering customized scent strategies to enhance customer experience for brands worldwide. With operations in multiple countries and a team of over 500 professionals, ScentAir specializes in scent marketing, aroma marketing, sensory marketing, and commercial equipment, leveraging the power of olfactory technology to boost brand sentiments and sales.
Job Description
ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments. We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!
Requirements
- Coordinates and ensures timely scheduling of field technicians and sub contractors
- Monitors service ticket status to ensure all service requests are performed in a timely fashion
- Communicates installation schedule to customers, vendors, sales, and production
- Analyzes and reports service performance to management team
- Reports customer feedback from installations for continuous improvement
- Educates customers about the installation and maintenance process
- Advises management about the status of installation and any barriers to on-time installation and on-site service
- Tracks and analyzes installation costs