BSS Systems Engineer

The BSS Systems Engineer is responsible for configuring, integrating, and maintaining core Business Support Systems that support service delivery and billing operations. This role focuses on platform reliability, API integrations, and workflow automation across systems such as Salesforce, Netcracker, and provisioning APIs.

Requirements

• Design, configure, and maintain BSS platforms
• Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts
• Automate service provisioning, activation, and billing workflows
• Troubleshoot system-level issues and ensure timely resolution
• Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams
• Participate in vendor evaluations and implementations of BSS tools
• Create and maintain system documentation, workflows, data models, and change logs
• Assist with user acceptance testing (UAT), change control, and system upgrades
• Support reporting and analytics by exposing key system data to BI tools or warehouses
• Contribute to cybersecurity compliance and access control settings

Benefits

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability