We are looking for a Senior or Principal Site Reliability Engineer to lead design reviews and buildout of secure systems for delivering new Artificial Intelligence Product in SaaS, aiming for 99.99% uptime. The ideal candidate will have 8-12 years of site reliability engineering, cloud operations or equivalent experience, and a proven track record of operating production SaaS environments within security standards like FedRAMP, SOC2, ISO, PCI.
Requirements
- Lead design reviews and buildout of secure systems for delivering new Artificial Intelligence Product in SaaS, aiming for 99.99% uptime.
- Design, automate, test, and monitor the use of cloud native technologies as a foundation for a service platform.
- Spend 75% of your time on forward looking priorities designing and building SaaS systems while remaining on supporting the Operations and Maintenance of the current SaaS infrastructure.
- Investigate and resolve customer and operational issues with the mentality of fixing and not just mitigating issues.
- Identify and automate measurement of operations SLAs and SLOs
- Triage incident response, document SOPs, Runbooks, and train NOC team members
- Writing automation can be easily supported and extended by others.
- Collaborate across the organization to design, build and operationalize SaaS services conforming to various security standards like FedRAMP, SOC2, ISO etc.
- Participate in the on-call rotation as assigned.
- Take full responsibility for the availability and performance of the platform.
- Work on special projects as assigned.
Benefits
- A remote flexible workplace
- Comprehensive medical, dental and vision plans
- 401(k) plan with employer match
- Flexible Paid Time Off (FTO)
- Volunteer Time Off (VTO)
- 5-year Service Milestone Sabbatical
- Paid parental leave
- Generous employee referral bonus program
- Pet insurance
- HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
- Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
