iLottery Operations Manager

The iLottery Operations Manager plays a key role in the daily operations, game releases, testing, and issue management for the iLottery program. This position acts as a subject matter expert for all systems and technical aspects of the iLottery platform—both frontend and backend—and ensures the integrity, stability, and success of all operational activities.

Requirements

• 2 years of direct experience in customer-facing roles required
• Strong technical skills with ability to resolve incidents
• Excellent communication and customer service skills and ability to maintain positive client relationships
• Ability to make quick decisions within established guidelines at critical times
• Ability to handle numerous tasks simultaneously while maintaining a sense of priority