Technical Support Engineer

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. We elevate play every day by pushing game designs to the next level and pioneering data analytics and iLottery. We combine relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Requirements

• First line of support to answer customer inquiries and issues
• Ensure our applications are running smoothly for multiple jurisdictions and sites
• Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.
• Interact with internal and external teams on a regular basis
• Proactively design and implement best practices for systems support and performance
• Provide lottery software application operation and support for customers
• Track and ensure the continuity of issue resolution and other tasks
• Handle, register, follow up and resolve incoming service request and incidents
• Monitor lottery system components and events
• Constant communication and support to other involved resolver units and partners
• Participate in calls in case of outage
• Create reports