Customer Success Manager

Customer Success Manager role at Searchlight Cyber, focused on driving customer engagement, retention, and expansion by ensuring successful adoption of solutions and mitigating risks. Responsibilities include customer success planning, proactive engagement, renewals and expansion, customer advocacy, and ongoing support.

Requirements

• Background in cyber threat intelligence or a related field
• Strong communication skills and empathy for customers
• Driven self-starter with experience in technical or engineering roles, ideally in Cyber Security
• Experience supporting government and law enforcement customers
• Excellent customer-facing skills, confident in negotiation and demonstration

Benefits

• Generous salary
• Great benefits package
• Learning and development plan
• Regular company off-sites and events
• Opportunities to attend relevant conferences
• Flexible working arrangements and leave
• Paid Parental Leave