Customer Service Representative

The Customer Service Representative is responsible for accurately processing and entering customer orders into the system, ensuring customer satisfaction through effective communication, precise data entry, accurate pricing, timely shipping, and proactive follow-up.

Requirements

• Respond to all customer inquiries within 24 hours.
• Process customer requests for price quotations, purchase orders, order modifications, adjustments, and cancellations from domestic and international customers, OEMs, and distributors.
• Utilize ERP system to access customer information, stock status, and purchase order details, ensuring accurate data entry and retrieval.
• Troubleshoot customer issues and coordinate with appropriate departments to resolve concerns effectively.
• Monitor active orders and notify customers of key updates, including scheduling changes, partial shipments, and credit modifications.
• Analyze transactions, correct records, and oversee customer portals as needed.
• Contact customers to obtain missing order details and ensure complete and accurate documentation.

Benefits

• Medical
• Dental
• Vision
• 401k with employer match
• STD/LTD
• Pet Insurance
• Tuition Reimbursement
• Gym Reimbursement