Customer Success Manager

SecurityScorecard is seeking a Customer Success Manager to join their team. The successful candidate will own and manage a portfolio of customer relationships, ensuring satisfaction and long-term value through strategic engagement. They will apply their understanding of cybersecurity practices, third-party risk, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.

Requirements

• 5+ years in account management, customer success, technical account management, or a similar customer-facing role
• Strong written and verbal communication skills combined with meticulous organizational skill
• Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements