Customer Success Specialist (Asia)

We are seeking a Customer Success Specialist to join our growing Customer Success organization on our Velocity team. This role is focused on driving impact across a large customer segment by leveraging Gainsight and other tools to deliver a consistent, and value-driven customer experience.

Requirements

• 1+ year demonstrated success in a Customer Success role with direct renewal ownership
• Customer-obsessed: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible
• Solid communicator: Able to communicate confidently & concisely through SecurityScorecard, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
• Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
• Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard, the team, and the customer
• Experience with SalesForce, Gainsight, Google Suite, Zendesk, Tableau is a plus
• Cyber/TPRM experience preferred (not required)
• Fluency in Japanese required (Mandarin a plus)

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements