Patient Experience Coordinator I

Provide exceptional care by ensuring timely and accurate appointment scheduling, smooth patient registration, and prompt responses to patient inquiries and concerns. Assist patients in navigating the healthcare system and provide general support to Patient Experience teams.

Requirements

• Patient Experience – Understanding and anticipate the patient’s needs
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership
• Analytical mind- capable of out-of-the-box thinking to solve problems
• Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances
• Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients
• Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism
• Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities

Benefits

• Generous PTO allowance
• Holiday Pay
• Health, Dental & Vision
• Life Insurance
• Short-term disability
• Long-term disability
• 401k with discretionary match
• Uniform Allowance (clinic only)
• Professional Development