The Sensei massage therapists will provide professional massages and body treatments to guests, upholding high-quality, luxury services and reporting to the Director of Wellness and Spa.
Requirements
- Administer professional massage and body treatments to guests
- Have a thorough knowledge of numerous massage modalities and possess a general understanding of body treatments
- Ensure that all necessary equipment is set up prior to each service appointment, and cleaned up after each guest
- Review and maintain an inventory of supplies and ensure enough supplies are available for the spa facilities
- Present lectures and workshops on massage topics
- Be on time for shift, prompt with each appointment and perform services within the appropriate time allotted for the service
- Provide accurate and detailed descriptions of treatments, packages, services, treatment contraindications, facility features and hours of operation
- Have complete knowledge and understanding of all services and products offered
- Have a passion for ongoing education and learning
- Continuously stay up to date on research and trends in your modalities in order to incorporate and provide recommendations on new techniques
- Uphold the standards of sanitation and sterilization
- Perform all job duties in a safe manner and abide by all safety policies and procedures
- Adhere to all company and departmental guidelines
- Perform other tasks as requested by supervisor
- Demonstrate warmth and sincerity in all interactions
- Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
- Take ownership of all guest requests and be proactive in ensuring resolution as needed
- Always maintain impeccable grooming and personal hygiene and wear uniform as directed
- Uphold Sensei values in daily practices
- Successfully complete all training and certifications needed for the position
- Ensure the confidentiality and security of all guests
- Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
- Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
- Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
Benefits
- Competitive salary
- 401k plans
- Wellness benefits
- Employee events and recognition programs
- Employee discount
