Customer Service Representative

Customer Service Representative will engage with customers, handle sales and lead management, and embody NutriBuzz's core values of excellence, innovation, and collaboration.

Requirements

• Utilize CRM system (Service Assistant) to log calls, update customer accounts, and maintain accurate records.
• Train new team members on key systems such as HubSpot, Captivated, Shopify, and RingCentral.
• Handle new lead prospects using HubSpot, including property measurements and follow-ups through multiple channels.
• Convert leads into sales by engaging with both potential and existing customers via phone, email, and text.
• Recommend additional NutriBuzz services that align with customer needs to drive sales growth.
• Support the team in achieving monthly and annual sales targets through proactive engagement.
• Foster a customer-first mindset by delivering outstanding service with professionalism and care.
• Work collaboratively in a team-oriented, positive environment that values respect and empowerment.
• Demonstrate strong organizational skills, effectively prioritizing tasks in a fast-paced setting.

Benefits

• Equal opportunity employer
• Inclusive and accessible workplace
• Accommodations available upon request