Senior Technical Support Engineer - Linux

We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (Linux) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Linux / Mac environments.

Requirements

• Minimum 8 years of working experience in Technical support preferably in endpoint security or antivirus products.
• Good knowledge in AWS, GCP & Azure
• Expert Or Proficient Knowledge in Linux
• Expert Or Proficient Knowledge in Kubernetes
• Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
• Knowledge of common malware behaviors, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
• Good knowledge in SAAS products
• Excellent problem solving and customer management skills
• Ability to work in high agile environment.
• Ability to coordinate with multiple teams across regions.
• Strong communication and collaboration skills; able to work under pressure with minimal supervision.

Benefits

• Equal Employment Opportunity and Affirmative Action employer
• E-Verify Program for all U.S. based roles