We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (Linux) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Linux / Mac environments.
Requirements
- Minimum 8 years of working experience in Technical support preferably in endpoint security or antivirus products.
- Good knowledge in AWS, GCP & Azure
- Expert Or Proficient Knowledge in Linux
- Expert Or Proficient Knowledge in Kubernetes
- Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
- Knowledge of common malware behaviors, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
- Good knowledge in SAAS products
- Excellent problem solving and customer management skills
- Ability to work in high agile environment.
- Ability to coordinate with multiple teams across regions.
- Strong communication and collaboration skills; able to work under pressure with minimal supervision.
Benefits
- Equal Employment Opportunity and Affirmative Action employer
- E-Verify Program for all U.S. based roles