Care Support Specialist

As a Care Support Specialist, you'll play a key supporting role in our team-based Care Delivery Model by assisting the Care Support Partner in ensuring clients, their family members and caregivers are met with compassion, efficiency, and care. This role is ideal for professionals with foundational experience in care coordination, social services, human services, or healthcare support who are eager to grow in a mission-driven environment.

Requirements

• Support the Care Support Partner in delivering coordinated services to clients and families.
• Serve as an initial point of contact through our digital front door, responding to inquiries with empathy and professionalism.
• Collect and input vital client information into the secure client portal and assist with documentation management.
• Help schedule and coordinate service-related appointments, follow-ups, and connections.
• Provide administrative and operational support to ensure timely service delivery.
• Respond to general questions about services and escalate complex needs to the Care Support Partner as appropriate.
• Participate in regular team meetings, training, and case huddles to support a high-functioning team environment.
• Demonstrate adaptability and a positive attitude in supporting clients, their families and caregivers, across varying needs and circumstances.

Benefits

• Healthcare: PPO and HSA plans
• Retirement: 401(k) with up to 3% employer match
• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure
• Insurance: Short and Long-Term Disability, Life Insurance
• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more