Customer Experience Director
Service Corporation InternationalHouston, Texas, United States
Posted December 2, 2025
Full Time
About the Company
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Job Description
The Director, Customer Experience is responsible for implementing and optimizing customer experience strategies across platforms, products, and departments. This role supports the design and delivery of consistent, user-centric journeys by translating customer insights into actionable initiatives.
Requirements
- Build Personas & Conduct Customer Research
- Future-State Customer Journey
- Define, Measure, and Report CX KPIs
- Manage User Interface Design
- Oversee Usability Testing
- Manage and Maintain Customer Experience Landscape
- Manage and Maintain Design Systems
- Collaborate with Digital Leaders
- Collaborate with Development Manager
- Collaborate with Product and Cross-Functional Teams
- Manage, Mentor and Coach CX and UI/UX designers
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
