Installation Manager will manage production of installers and helpers, oversee daily work, and ensure adequate staffing to meet customer needs.
Requirements
- Work directly with RSC's and Managers to schedule and communicate install availability
- Manage the production schedule- monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
- Create job folders to be sure warehouse supervisor and technicians are prepared for upcoming installs
- Process Job folders after install completion- Line item all PO's, enter all equipment serial numbers into Stars, ensure accurate Job Pay Worksheets and Warehouse pull sheets, verify completion of all on-site paperwork and customer signatures
- Collect, correct and submit timesheets; Timestamp all tickets in Stars
- Verify all jobs have had permits pulled and file all permits accordingly
- Work with 3rd party vendors and coordinate with customers to ensure any damages incurred during install are handled to the customers satisfaction
- Track technician performance- Monitor for areas of improvement and reward technicians for going above and beyond
- Be available by phone during evening and weekends to ensure all install operations are running smoothly and weekend sales get scheduled as needed
- Monitor shipping/ receiving and perform monthly inventory of equipment and parts to ensure accuracy of department budgets
- Participate in new hire interviews to ensure proper staffing
- Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives
- Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness
- Trains employees on company processes and procedures, and safety rules and practices
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
- Represent the company professionally, honestly, and ethically in all business matters and activities
- Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the Branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities
- Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and safety guidelines
- Reviews and monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer.
- Conducts regular meetings with installers and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.
- Serves as a resource to the sales staff on technical issues regarding products and services.
- Assists the Branch Manager with administrative tasks and other duties as needed or assigned.
- As needed to meet customer needs, performs service, maintenance, and installation work.
- Performs similar/other duties as needed or assigned.
Benefits
- Competitive Pay with incentive opportunities
- Paid Time Off and Company Holiday Pay
- Medical, Dental, and Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance and disability insurance options
- Supplemental benefit programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
