Senior Technical Consultant, Platform - Federal TS/SCI/FSP Clearance

The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices to accelerate and drive customer business outcomes.

Requirements

• 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• ServiceNow security experience including Vault, Edge Encryption and Data Privacy
• At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Experience with data management, database design, and database concepts
• Experience working with self-hosted installations of the ServiceNow platform
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
• Proven team player and team builder

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs