Airport System Support Technician – Level 2

We are seeking a Level 2 Airport Systems Support Technician to maintain computers and kiosks at Reno-Tahoe International Airport. The ideal candidate will have exceptional customer service skills, attention to detail, and flexibility with time. In this dynamic role, you will enjoy the opportunity to work with computers, solve problems proactively and reactively, and receive valuable technical training.

Requirements

• Ability to inspire, mentor, and support people
• Exceptional communication, attention to detail and decision-making skills
• Experience working in a collaborative team environment
• Organized and methodical with the ability to plan and prioritize time sensitive tasks
• Knowledge of MS Windows and Windows based software
• Thorough knowledge of computer hardware diagnostics and repair
• Experience and proficiency with Microsoft Office products, Adobe products, IP Phones, Smartphone devices, VPN, and Network Printers
• Experience supporting Microsoft Entra ID/Microsoft 365 and an understanding of Active Directory
• Experience supporting a network within PCI compliance standards
• Understanding and working knowledge of TCP/IP and Multicast technologies
• Working knowledge and understanding of Active Directory
• Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (100+ employees)
• Must have a valid Driver’s License

Benefits

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave