Support Expert (m/w/d)
SES-imagotagStyria, Austria
Posted March 9, 2026
38100 - 38100 EUR
Full Time
About the Company
SES-imagotag is a global leader in smart digital labeling and pricing automation for retail. For three decades it has partnered with retailers worldwide, delivering an integrated IoT platform that replaces paper price tags with electronic shelf labels, digital signage, and geolocation-enabled displays. Its solutions automate low-value processes, enhance operational efficiency, and provide real-time merchandising and customer experience tools that help retailers prevent stock-outs, reduce waste, and build omni-channel loyalty. By combining cutting-edge hardware, cloud software, and data analytics, the company offers a single, end-to-end service that transforms physical stores into connected, data-driven environments, setting a new industry standard for digital retail.
Job Description
VusionGroup empowers retailers to turn their physical stores into powerful digital assets by leveraging their IoT Cloud technology. We are a fast-changing, internationally-focused company that believes in entrepreneurship and empowers our employees to take responsibility and progress in their careers.
Requirements
- Collaboration with customers and partners to identify and resolve potential issues
- Independent handling of support tickets and coordination of fixes with 3rd level support
- Responding to inquiries via phone, Email, and ticketing tool
- Support with the installation and configuration of the VusionGroup solution
- Troubleshooting system, network, and software issues
- Targeted follow-up and analysis of inquiries
- Process documentation and preparation of relevant reports
Benefits
- Competitive pay
- Shareholder equity
- Flexible, hybrid work schedule
- E-learning opportunities and workshops
- Global mobility potential
- Goodies
- Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
- Laptop (also for personal use)
- Excellent public transport connections with financial support
- Flexible working hours
- Home office
- No dress code / casual style
- No all-in contract
- Team events
- Beautiful Mur river within walking distance
- Accessibility
- Bicycle parking
- Canteen with varied meals and meal subsidy
- Kebab nearby
- Fresh fruit
- Coffee, tea, Sodastream, etc.
- EV charging stations
- Graz Airport nearby
- Multicultural environment – work alongside colleagues from around the world