Change Management Lead
Sev1Tech, LLC.Washington, District of Columbia, United States
Posted October 30, 2023
Full Time
About the Company
Sev1Tech is a leading provider of innovative technology solutions and high-end engineering services. Specializing in data center relocation, IT consolidation, cyber defense, and more, the company leverages cutting-edge methods to tackle complex challenges across various industries. Sev1Tech's core value lies in its mission-focused approach, agile methodologies, and commitment to corporate responsibility, earning accolades for delivering exceptional solutions that exceed customer expectations.
Job Description
Sev1Tech is seeking a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer, focusing on infrastructure management and operations such as monitoring, incident response, cybersecurity, and system administration. The role involves implementing automation and utilizing AI/predictive analytics to improve efficiency and resilience. The role requires a candidate with a Bachelor's degree, strong IT Service Management experience, and expertise in Change Management processes.
Requirements
- Bachelor’s Degree
- Strong skills in Service Management tools, such as ServiceNow or Remedy
- Knowledge of ITIL framework
- Experience in developing written functional documentation and training materials
- Thorough knowledge of relationships between Change Management, Configuration Management and Release Management
- Demonstrated leadership experience implementing and improving IT processes
- Experience with internal change management policies
- Eligibility for Entry on Duty clearance
- ITIL certification or ability to obtain within 12 months