Chief Operations Officer

This is a full-time, remote Chief Operations Officer (COO) position for a global AI-powered technology and services group. The role focuses on operating model and OKRs, RevOps alignment, service management, platform architecture, and driving efficiency across brands. The ideal candidate will build interoperable operations, unify tooling, and drive speed and safety in a fast-paced, AI-driven environment.

Requirements

• Bachelor’s or Master’s degree in Business, Operations, or related field.
• 10+ years of senior operations leadership experience in AI, SaaS, or technology-driven organizations.
• Proven success in building and scaling operational models, RevOps frameworks, and service management programs.
• Strong knowledge of security & compliance standards (SOC 2, ISO 27001, NIST CSF).
• Hands-on experience with CRM, CX, billing, support, and automation platforms.
• Expertise in implementing OKRs, KPIs, ITIL 4 lite practices, and DORA/Accelerate metrics.
• Skilled in vendor management, contract negotiations, and cost optimization.
• Strong analytical, problem-solving, and leadership abilities with crisp executive communication.

Benefits

• Performance Incentives
• On-Target Earnings (OTE)
• Equity or long-term incentive plan