IT Support Specialist (Dutch) - Microsoft 365 (Freelancer via Shakers)

We are seeking dynamic and knowledgeable Microsoft 365 IT Support Specialists (Dutch Speakers) to enhance our team. Your role will involve customer interactions, both reactive and proactive, with a focus on leveraging these engagements to drive product-led growth.

Requirements

• Customer Interaction: Address customer concerns and queries providing exceptional support through various channels (phone, web, mail, chat), ensuring customer satisfaction and retention.
• Technical Expertise: Employ your comprehensive knowledge of Windows and Microsoft 365 workloads to resolve issues, assist customers with product setup, and enhance their platform experience.
• Product-Led Growth: Identify opportunities to promote additional Windows, Microsoft 365 workloads and subscriptions during customer interactions to increase customer engagement and adoption.
• Business Needs Assessment: Analyze customer business needs, convert them into actionable technical solutions and recommend appropriate Microsoft 365 tools and features to achieve those objectives.
• Cross-functional Collaboration: Work across different lines of business within Amplify to efficiently address and resolve Support tickets.
• Documentation: Maintain extraordinary case documentation in all internal tools and systems in a clean, precise and detailed manner.
• Ethics, Privacy, Security, and Compliance: Upholding Microsoft's security and privacy policies is essential, and ethical conduct is expected without exception.