Director of Account Management
ShelfNew York, New York, United States • San Francisco, California, United States • Connecticut, United States
Posted October 8, 2025
150000 - 150000 USD year
Full Time
About the Company
Shelf is an innovative knowledge platform designed to enhance productivity and collaboration by eliminating bad data from documents and files before they are processed by language models. Offering a range of services including content management, enterprise content management, and document management, Shelf ensures high-quality information integrity and accuracy. With a focus on delivering reliable and efficient solutions, the company stands out in its industry through its commitment to precision and user-centric design.
Job Description
Shelf is a data analytics company focused on helping companies deploy AI into production. They provide a platform to eliminate bad data and improve GenAI accuracy, acting as an enabler for companies like Amazon, Mayo Clinic, and Nespresso. They are seeking a Director of Account Management to drive customer expansion, retention, and advocacy within their existing customer base.
Requirements
- 10+ years of experience in Account Management, Customer Success, or related functions
- Proven track record of driving account expansion and retention in a SaaS or technology company
- Exceptional communication and executive presence, with experience presenting to senior stakeholders
- Strong analytical and strategic skills, with the ability to translate customer insights into actionable growth initiatives
- Experience building and scaling account management teams and playbooks
Benefits
- Equity
- Comprehensive health and wellness packages
