Helpdesk Technician
Shift DigitalBirmingham, Michigan, United States
Posted October 2, 2025
Full Time
About the Company
Shift Digital is a data management and digital marketing solutions provider established in 2008. With expertise in digital platforms, analytics, and lead generation, Shift Digital helps national brands and retailers optimize their marketing initiatives across various industries. The company fosters an entrepreneurial culture and offers career opportunities from entry to senior levels in multiple locations.
Job Description
Shift Digital is seeking a motivated Helpdesk Technician to provide first-line technical support to employees. The role involves end-user support, hardware maintenance, software installation, and creating helpdesk tickets. It offers opportunities for growth within a Microsoft-based environment and hands-on experience across various technologies.
Requirements
- Associate’s degree, technical certifications (e.g., CompTIA A+, Network+, Microsoft 365), or equivalent experience.
- At least one year of helpdesk and/or desktop support experience.
- Proficiency with Microsoft Windows 10 and 11, Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint, OneDrive)
- Familiarity with macOS and Apple iOS and Android
- Familiarity with hardware and software troubleshooting techniques
- Excellent communication and problem-solving skills
- Strong teamwork and attention to detail
Benefits
- Competitive salary
- Opportunities for professional growth
