Customer Support Specialist
Shift RoboticsAustin, Texas, United States
Posted November 8, 2023
Full Time
About the Company
Shift is building a future where navigating cities is more enjoyable and where public space is better utilized. We build new form-factors of intuitive personal mobility products that reduce pollution and allow the rider to re-establish an intimate connection with their urban environment.
Job Description
Shift is seeking a Customer Support Specialist to ensure exceptional customer service. The role involves addressing customer inquiries, handling returns, coordinating repairs, and supporting B2B clients. Strong communication, problem-solving, and CRM skills are key. The company emphasizes accessibility and sustainability.
Requirements
- High school diploma required
- 2+ years of customer support experience
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Familiarity with CRM software and ticketing systems
- Detail-oriented, organized, and efficient
- Proficiency in Microsoft Office and Google Workspace tools
- Desire to learn about the mission to make the world a more walkable place
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Flexible working hours
- Opportunities for professional growth
- Dynamic, inclusive, and innovative work environment
