Manager, Customer Success - Remote Operations
ShiftCareManila, Philippines
Posted October 22, 2025
Full Time
About the Company
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian and North American service providers: 1. Less time to manage schedules, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com
Job Description
ShiftCare is seeking a highly experienced Manager of Customer Success to lead a team of Customer Success Managers and Associates in the Philippines. The role focuses on maintaining consistent service delivery, coaching, and execution, and involves transitioning the team to a hybrid work model. The manager will collaborate with various teams to drive customer retention and satisfaction and oversee onboarding and office operations.
Requirements
- Minimum 5 years of people management experience in SaaS, BPO, or customer success.
- Demonstrated experience managing remote or offshore teams.
- Strong operational discipline and workflow management skills.
- Excellent communication and coaching skills.
- Data-driven mindset with experience in tools like ChurnZero, HubSpot, and Slack.
- Proven track record in team performance management and customer retention.
Benefits
- Competitive local salary
- Performance-based incentives
- Collaborative team environment
- Opportunities for career progression
- Learning resources
- Leadership mentoring
